So there’s that thing that happens when you pull into the lot and grab your stuff and unlock the door to YOUR office. Have you noticed it? That teeny little flash of pride and self-importance? (*Ouch* Guilty!)
You walk into YOUR waiting room – thoughtfully furnished, hopefully. (If not, see the first post in this series – Your waiting room matters!) You switch on the lamp, straighten the magazines. Start the coffee, or in my case ask Veronica how things are going and do we have teabags? (We always have teabags because Veronica is amazing.) You pull your files for the day. Settle in. And you look around and you think, “I’VE DONE THIS!” I’ve created this great space for people to come talk to ME. And now I’m going to HELP people all day!! Aren’t I just the best thing since biscuits in a can?
Well, you ARE. Seriously. Your clients think so, anyway. After all, they’re PAYING you to come sit in that thoughtfully created space and talk to you.
Which is the point, after all, isn’t it? Too often we forget that our clients are paying US. We work for them. Not the other way around. We’re not doing them some big fat favor by attending to them. We’re doing our jobs. Jobs we’ve chosen because we actually give a flying flip about people.
Think about the last time you paid a contractor. Or a painter. Or a lawyer, for that matter. Did you get your money’s worth? Did they do what you paid them to do? Did they function professionally? I mean, did that painter actually PAINT the wall you asked him paint? Did the lawyer return your calls? Did she overcharge you? Did he work efficiently? Or did she draw the case out so she could make more money? Did the plumber actually fix the drip or did you feel like you’d been ripped off? And the sink is still dripping?
Here’s a thought. Let’s function like good contract employees should. Let’s treat our clients with kindness, honesty, and respect. Be real. Be present. Let’s do our jobs well. Let’s earn our money honestly and get paid what we’re worth, not just what we charge. Just like we’d want a plumber or a painter or a lawyer to do.
Be GREAT at what you do and GRATEFUL to the people who pay you to do it.
I’m not saying fix everything. That’s not really the job description, is it? I’m saying be GREAT at what you do and GRATEFUL to the people you do it for. After all, they’re paying you for it.
Upping your game – a Lifeologie institute Core Values series –
Core value: comfortable client care
by Melanie Wells, LPC, LMFT
#10 – Your waiting room matters Next time you go to your office, enter through the front door instead of the back. Imagine your clients
Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek hel