This is a story about collaboration. When I was six years old, I spent a few weeks in the hospital for kidney surgery. It was a pretty big deal.Â
Mary Engelbreit had those wonderful mugs and calendars in the â€˜90s. Remember those?Â The ones with the lady in the hat and the round glasses?
So there’s that thing that happens when you pull into the lot and grab your stuff and unlock the door to YOUR office.Â Have you noticed it
As therapists, we like to think we’re bringing a lot of heavy gear into the room with us.Â Loaded up like Navy SEALs.Â We strap on our ed
Client care is the art of personalization.Â The art of treating people like people. People with names and stories.Â People who deserve to be tr
You’ve heard it before.Â Client care begins with the phone call.Â Too often we forget about the impetus for the call.Â The context. Year
Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek hel