As therapists, we like to think we’re bringing a lot of heavy gear into the room with us. Loaded up like Navy SEALs. We strap on our ed
Client care is the art of personalization. The art of treating people like people. People with names and stories. People who deserve to be tr
You’ve heard it before. Client care begins with the phone call. Too often we forget about the impetus for the call. The context. Year
Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek hel
#10 – Your waiting room matters Next time you go to your office, enter through the front door instead of the back. Imagine your clients