by Melanie Wells | May 17, 2016 | FAQ
So there’s that thing that happens when you pull into the lot and grab your stuff and unlock the door to YOUR office. Have you noticed it? That teeny little flash of pride and self-importance? (*Ouch* Guilty!) You walk into YOUR waiting room –...
by Melanie Wells | May 10, 2016 | FAQ
As therapists, we like to think we’re bringing a lot of heavy gear into the room with us. Loaded up like Navy SEALs. We strap on our educations. We wear our titles like medals. Our licenses like awards. We can toss out book titles. Hand out homework. Whip...
by Melanie Wells | Apr 26, 2016 | FAQ
Client care is the art of personalization. The art of treating people like people. People with names and stories. People who deserve to be treated with common courtesy and respect. A phone call to your office isn’t just a phone call. It’s the act of a...
by Melanie Wells | Apr 19, 2016 | FAQ
You’ve heard it before. Client care begins with the phone call. Too often we forget about the impetus for the call. The context. Years, typically, of pain, anxiety, frustration, or conflict that motivate someone to call you – a complete stranger –...
by Melanie Wells | Apr 18, 2016 | FAQ
Think about the last time you went to see your doctor. You take time off work, drive to the doctor’s office, search for a parking place, take the elevator to the correct floor, find the right nameplate in the maze of hallways, enter the stuffy waiting room … and wait...
