by Melanie Wells | May 31, 2016 | FAQ
Why is collaboration important in a counseling practice? How many therapists do you know who actually call one another about cases? Or regularly spend time teaming up to help clients? Most of us view other therapists as competition. In private practice, in our little...
by Melanie Wells | May 24, 2016 | FAQ
Mary Engelbreit had those wonderful mugs and calendars in the ‘90s. Remember those? The ones with the lady in the hat and the round glasses? She could have been your aunt or your grammie or your best friend. One of my clients way back then gave me a Mary Engelbreit...
by Melanie Wells | May 17, 2016 | FAQ
So there’s that thing that happens when you pull into the lot and grab your stuff and unlock the door to YOUR office. Have you noticed it? That teeny little flash of pride and self-importance? (*Ouch* Guilty!) You walk into YOUR waiting room –...
by Melanie Wells | May 10, 2016 | FAQ
As therapists, we like to think we’re bringing a lot of heavy gear into the room with us. Loaded up like Navy SEALs. We strap on our educations. We wear our titles like medals. Our licenses like awards. We can toss out book titles. Hand out homework. Whip...
by Melanie Wells | Apr 26, 2016 | FAQ
Client care is the art of personalization. The art of treating people like people. People with names and stories. People who deserve to be treated with common courtesy and respect. A phone call to your office isn’t just a phone call. It’s the act of a...
by Melanie Wells | Apr 19, 2016 | FAQ
You’ve heard it before. Client care begins with the phone call. Too often we forget about the impetus for the call. The context. Years, typically, of pain, anxiety, frustration, or conflict that motivate someone to call you – a complete stranger –...
