Is your office nice? Would you entertain a guest there? If not, re-read the waiting room post (#10) and lather, rinse, repeat. Be a host. Offer everyone who walks in your door a bottle of water or a cup of tea or coffee. Make sure they know where everything is. Keep the tissues handy. Allow them to sit wherever they want. Fluff the pillows. Keep a soft throw blanket handy. Put things on your coffee table that they can fiddle with while they’re telling you their problems. Buy a slinky. It will cheer everyone up!
Every single person who walks into a therapy office feels awkward and uncomfortable. Are you making it easier or harder for them to be there?
Upping your game – a Lifeologie institute Core Values series –
Core value: comfortable client care
by Melanie Wells, LPC, LMFT