by Melanie Wells | May 10, 2016 | FAQ
As therapists, we like to think we’re bringing a lot of heavy gear into the room with us. Loaded up like Navy SEALs. We strap on our educations. We wear our titles like medals. Our licenses like awards. We can toss out book titles. Hand out homework. Whip...
by Melanie Wells | Apr 26, 2016 | FAQ
Client care is the art of personalization. The art of treating people like people. People with names and stories. People who deserve to be treated with common courtesy and respect. A phone call to your office isn’t just a phone call. It’s the act of a...
by Melanie Wells | Apr 19, 2016 | FAQ
You’ve heard it before. Client care begins with the phone call. Too often we forget about the impetus for the call. The context. Years, typically, of pain, anxiety, frustration, or conflict that motivate someone to call you – a complete stranger –...
by Melanie Wells | Apr 11, 2016 | FAQ
Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek help when the itching becomes too uncomfortable to ignore. Therapists have the opportunity to make it harder or easier for...
