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10 things clients wish therapists knew – They want to know you’re a person

10 things clients wish therapists knew – They want to know you’re a person

by Melanie Wells | May 10, 2016 | FAQ

As therapists, we like to think we’re bringing a lot of heavy gear into the room with us.  Loaded up like Navy SEALs.  We strap on our educations.  We wear our titles like medals.  Our licenses like awards.  We can toss out book titles.  Hand out homework.  Whip...
10 things clients wish therapists knew – They want to know who they’re talking to

10 things clients wish therapists knew – They want to know who they’re talking to

by Melanie Wells | Apr 26, 2016 | FAQ

Client care is the art of personalization.  The art of treating people like people. People with names and stories.  People who deserve to be treated with common courtesy and respect. A phone call to your office isn’t just a phone call. It’s the act of a...
10 things clients wish therapists knew – They want to be treated like people, not files

10 things clients wish therapists knew – They want to be treated like people, not files

by Melanie Wells | Apr 19, 2016 | FAQ

You’ve heard it before.  Client care begins with the phone call.  Too often we forget about the impetus for the call.  The context. Years, typically, of pain, anxiety, frustration, or conflict that motivate someone to call you – a complete stranger –...
10 things clients wish therapists knew – They feel awkward and uncomfortable

10 things clients wish therapists knew – They feel awkward and uncomfortable

by Melanie Wells | Apr 11, 2016 | FAQ

Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek help when the itching becomes too uncomfortable to ignore.  Therapists have the opportunity to make it harder or easier for...

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