by Melanie Wells | Apr 19, 2016 | FAQ
You’ve heard it before. Client care begins with the phone call. Too often we forget about the impetus for the call. The context. Years, typically, of pain, anxiety, frustration, or conflict that motivate someone to call you – a complete stranger –...
by Melanie Wells | Apr 11, 2016 | FAQ
Think of it as wearing itchy clothing around all day long – except the itching is in your soul and the itching never stops. People seek help when the itching becomes too uncomfortable to ignore. Therapists have the opportunity to make it harder or easier for...
by Melanie Wells | Apr 6, 2016 | FAQ
#10 – Your waiting room matters Next time you go to your office, enter through the front door instead of the back. Imagine your clients opening the door from a stuffy hallway and entering … your stuffy waiting room. Take a look at the walls. Do you have faded...
